Data Protection

Ac65 Privacy Policy – Your Information Is Completely Safe With Us

Ac65 takes the privacy of your personal information very seriously. This page clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

Why Trust Us

Our 6 Core Principles of Data Protection

SSL Encryption

All data is protected with 256-bit SSL encryption. Every transaction and login is completed through a fully secure channel.

No Sale of Data

Your personal information is never sold to third parties. Data is used solely to improve our services.

Secure Data Storage

Your data is stored on highly secure servers. Regular security audits are conducted to ensure ongoing protection.

Restricted Access

Only authorized personnel can access your information. Every access is logged and monitored.

Your Rights

You can view, correct, or request deletion of your data at any time. We respond within 7 business days.

Breach Notification

In the event of a data breach, affected members will be notified by email within 72 hours and immediate action will be taken.

1

What Information We Collect

When you register an account and use our services on ac65, we collect various types of information. Each piece of data is collected for a specific purpose, and we never collect more than what is necessary.

Types of Information We Collect:

  • Identity Information: Full name, date of birth, nationality, and government-issued ID details (for KYC verification)
  • Contact Information: Email address, mobile number, and current residential address
  • Financial Information: Payment method details, transaction history, and account balance
  • Technical Information: IP address, browser type, device information, and operating system
  • Usage Data: Gaming history, session duration, preferred games, and platform activity
  • Communication Records: Records of chats, emails, or phone interactions with customer support

We never store your password in plain text. Passwords are always kept as encrypted hashes, which are completely unreadable.

2

How Your Information Is Used

Ac65 uses collected data only for specific, lawful purposes. Your information will never be used for anything inconsistent with this Privacy Policy.

Data Type Purpose of Use Legal Basis
Identity Information KYC verification, fraud prevention Legal Obligation
Contact Information Account notifications, support services Contract Performance
Financial Information Payment processing, transaction verification Contract Performance
Technical Information Security monitoring, fraud detection Legitimate Interest
Usage Data Service improvement, personalized experience Legitimate Interest

We use your information to:

  • To create and manage your account and ensure its security
  • To process deposits, withdrawals, and other financial transactions
  • To provide bonuses, promotions, and VIP benefits
  • To promote responsible gaming and identify problematic gaming patterns
  • To ensure legal and regulatory compliance
  • To improve platform services and introduce new features
3

Data Sharing & Disclosure

Ac65 never sells your personal information or shares it with third parties for commercial purposes. In limited circumstances, however, sharing certain data may be unavoidable.

Circumstances Under Which Information May Be Shared:

  • Payment Providers: Required information is sent to payment services such as Mobile Banking, Nagad, and Rocket to complete transactions
  • KYC Services: Identity document details are shared with authorized third parties for identity verification purposes
  • Cybersecurity: With service providers engaged in fraud detection and prevention
  • Law Enforcement Authorities: We may be required to share information with government agencies under court orders, investigations, or other legal obligations
  • Business Changes: In the event of a merger or acquisition, data may be transferred, but the same Privacy Policy will continue to apply

Ac65 never sells or shares your information with advertisers, marketing companies, or data brokers.

4

Cookie & Tracking Policy

Ac65 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of Cookies We Use:

  • Essential Cookies: Essential for login sessions, security tokens, and platform operation. These cannot be disabled.
  • Functional Cookies: Used to remember your language preference, theme settings, and gaming preferences.
  • Analytics Cookies: Anonymized data is collected to understand which parts of the platform are used most.
  • Security Cookies: Helps detect unusual login attempts and suspicious activity.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of the platform.

5

Data Retention Period

Ac65 does not retain any data longer than necessary. Retention periods are determined based on the type of information.

  • Account Information: Retained for up to 5 years after account closure (as required by law)
  • Transaction Details: 7 years (in accordance with banking and financial regulatory requirements)
  • KYC Documents: Up to 5 years after account closure
  • Cookie Data: Session cookies — deleted automatically when the browser is closed; Persistent cookies — up to 1 year
  • Support Conversations: Retained for up to 3 years
  • Gaming Logs: Up to 2 years

Once the retention period expires, data is securely and permanently deleted in a way that makes recovery impossible by any means.

6

Your Right to Privacy

Every ac65 member has important rights regarding their own data. We respect these rights and respond promptly to any request.

  • Right to Know: You may request to know what information we hold about you. We will provide it within 7 business days of your request.
  • Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
  • Right to Erasure: You may request the deletion of your data in certain circumstances (excluding data required by legal obligations).
  • Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily paused.
  • Right to Data Portability: You may request a copy of your data in a standard, readable format (CSV or JSON).
  • Right to Object: You have the right to object to the use of your data for any specific purpose.

To exercise any of these rights, contact us at [email protected] or through live chat.

Requests to access or modify data will only be processed after identity verification to prevent unauthorized access.

7

Child Protection Policy

Ac65 is a platform exclusively for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

  • Date of birth is verified at the time of registration
  • Government-issued ID is required during KYC to verify age
  • If any underage user's data is found, the account is immediately closed and all associated data is deleted
  • Parents with concerns can reach out to [email protected]

If you suspect that a minor is using or has used your device, contact us immediately and change your account password.

8

Security Measures

Ac65 uses industry-leading security technology to protect your data. Our security team monitors all systems around the clock, 24/7.

  • 256-bit TLS/SSL Encryption: All Data Transmissions Are Fully Encrypted
  • Two-Factor Authentication (2FA): Enable two-factor authentication for an extra layer of account security
  • Firewall & DDoS Protection: Servers Are Protected Against Cyber Attacks
  • Regular Penetration Testing: Regular audits conducted by third-party cybersecurity experts
  • Real-Time Fraud Detection: Unusual transactions or login attempts are immediately detected and blocked
  • Data Backup: Regular encrypted backups are stored across multiple secure servers

For your own security: use a strong password, keep 2FA enabled, and avoid logging in over public Wi-Fi.

9

Third-Party Links & Services

The ac65 platform integrates third-party game providers and payment services. These services operate under their own privacy policies, and ac65 is not responsible for how they collect or use your data.

  • Game Providers: During gameplay, game providers operate games from their own servers and may collect gameplay data.
  • Payment Providers: Payment services such as Mobile Banking, Nagad, and Rocket follow their own data protection policies
  • Analytics Tools: Tools used to monitor platform performance may collect anonymized usage data

We recommend reading the privacy policy of any third-party service before using it. ac65 only works with trusted and verified partners.

10

Policy Updates & Contact

Ac65 reserves the right to update this Privacy Policy at any time. Advance notice will be sent to your registered email for any significant changes. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Log in to the platform and click the chat icon in the bottom-right corner
  • Support Hours: 7 days a week, 24 hours a day

Data protection complaints will be resolved within 30 business days. Urgent matters are typically addressed within 48 hours.

Our Data Protection Team is always committed to safeguarding your privacy. Don't hesitate to reach out whenever you need assistance.

Start Gaming Safely

Join ac65 now with your data fully protected

Read our Privacy Policy for full assurance. Every piece of your information on ac65 is completely safe and secure. Register now and enjoy a protected gaming experience.

18+ Only | Play Responsibly
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